We have looked at how many people have contacted us for help and adivce with minor illnesses and medication queries, that did not require the intervention of a GP. We then matched the workforce skills to the needs of our patients by developing our Nurse Practitioner and Phmarcist roles to take on this work.
We have increased the number of daily appointments with our Nurse Practitioner. Our highly skilled nurse practitioner is able to diagnose and prescribe for acute illnesses, such as urinary tract infections, coughs, ear infections as well as help with worsening asthma, COPD and diabetes symptoms, and has direct access to a GP for a second opinion if needed.
We have also increased the number of daily appointments with our Practice Support Pharmacist. She is able to help with medication queries and side effects, advice on pain relief and diagnose and prescribe for other common minor ailments.
We are proud of our new multi-skilled team. We are also proud of our receptionists who have the difficult task of signposting an average of 800 calls per day.
We appreciate that your call and your condition is very important to you and we want to help you get the swiftest, most appropriate appointment, this means that if your condition requires a GP consultation only, there will always be a GP appointment available for you in the shortest time frame we can offer.
The GPs have authorised the receptionists to ask for a brief reason for an appontment on their behalf so that they can signpost you to an appointment with the Nurse Practitioner, Practice Support Pharmacist , GP or recommend that you seek advice from the pharmacist at the chemist for over the counter medication, to contact NHS 111 or to visit the NHS Choices website for further help.