To help us support you as quickly and safely as possible, our reception team will ask a short set of questions before putting your request onto the Anima system.
These questions help ensure your concern is sent to the right clinician and completed in a timely manner.
👉 Please answer the questions simply and directly.
For example, if you’re asked:
“On a scale of 1–5, how much is this affecting you?”
Just reply with the number — no extra detail needed.
💻 If you’re able to, please submit your request yourself online through our website or the Anima app.
This helps keep our phone lines free for those who can’t access online services and may need extra support.
💬 Our reception team is here to help, not to pry. They follow a set process to make sure everyone receives the right care as quickly as possible.
Thank you for your kindness, patience, and cooperation 💙
Together we can keep things running smoothly for all our patients.
With thanks
Barcroft