Thank You to Our Patients!
We’ve been reviewing your recent feedback on our online consultation system, and we wanted to share some great news your input is helping us grow and improve every day!
Over the latest period, patients shared their experience with us, and we’re delighted to see some really encouraging results:
Our incoming telephone call volumes have reduced by over 600 calls per week
Over 90% of you chose to submit requests online through Anima
84% received a response within a reasonable time
We’re especially pleased to hear that many of you appreciate:
Avoiding long phone queues
Being able to get in touch from the comfort of home
Quick responses from our team
Helpful follow‑up from clinicians
The ability to upload photos to support your request
We’re also listening closely to where things didn’t work as well and your suggestions are already helping us shape improvements.
Thank you for taking the time to share your thoughts. Together, we’re making our services better, clearer, and more convenient for everyone. 
Your feedback truly makes a difference. 